TD Bank says direct deposit, debit card issues resolved
Posted June 17, 2023 10:56 am.
Last Updated June 17, 2023 11:27 am.
TD Bank says the technical issue that affected customers’ direct deposit transfers and debit card payments has now been resolved.
Following questions and complaints on social media Friday, the bank acknowledged customers in Western and Eastern regions did not receive their direct deposits.
Customers also reported being unable to use their debit cards to purchase goods and services or transfer money between their accounts.
TD blamed the day-long issue on computers failing to process a large volume of data – something it described as a “batch processing issue” that affected multiple systems.
In a statement Saturday morning, TD Bank again apologized for the disruption adding that customers should now have full access to most bank services, including delayed direct deposits.
“We know that some customers experienced significant stress and we sincerely apologize for this experience,” said Toni-Lynn Raponi, associate vice president for corporate and public affairs.
“Please be assured that any customers who have incurred a TD NSF or Pay As You Go overdraft fee will be reimbursed. Customers should visit their local branch or contact us at 1-866-222-3456 if they require additional support depending on their unique circumstances.”
