Changes coming for how Manitobans can access addiction services

A new self-referral web portal is just one of the changes coming to how Manitobans access addiction services, as the province is set to introduce a new intake to help streamline how people access substance use support.  

Documents obtained by CityNews indicate the new model, known as Manitoba Mental Health and Addictions Connect, will serve as a centralized intake system for addictions and mental health assistance requests in the province, with the requests then parcelled out by the province’s five Health Regions to determine placement and availability.

The new intake system has not been announced publicly, but the new program is aimed at making it “easier for individuals, and the service providers who support them, to find community mental health and addictions support, services, and care in Manitoba.” 

“You may only have a small window for that person,” said Jamil Mahmood, the executive director of Main Street Project.

“It’s essential, the services need to be there the moment when someone is looking for help.” 

Main Street Project, which offers numerous supports to community members dealing with addiction. Mahmood says speaking generally, any improvements to the system are welcome as quick access to treatment is critical. 

“Sometimes there’s been an incident or something that has pushed them to a point where they need the help. Sometimes, family has been supporting them for a long time and has gotten them to a point where they’re ready, and to be turned away or to not have that support immediately, will potentially lead to them relapsing…” said Mahmood.

A government fact sheet for service providers on Manitoba MHA Connect explained that the current system in the province is “complex, with inefficient coordination and extensive wait times.”

It explained that the intake experience in Manitoba is not standardized, which means people may have to complete intake and assessments at several agencies before being properly matched to a service. The new program is hoping to put an end to it. 

CityNews reached out to Shared Health, but has not heard back at this time.

As for Mahmood, he’s interested in hearing more about the program as it is officially rolled out. 

“We’d love to see a no wrong door policy where wherever you show up, those folks are supported to get you to the right place,” said Mahmood.