Winnipeggers increasingly dissatisfied with police force, response time: survey

The Winnipeg Police Service is seeing some of the lowest numbers ever recorded when it comes to the public’s level of satisfaction and for some victims of crime, the numbers are not surprising. Morgan Modjeski reports.

Masood Alam lost faith in Winnipeg police a long time ago.

The owner of MZ Computer Systems, which sells and repairs computers, says at times he’s called police for help at the Sargent Avenue store, only to be let down.

“When I tried to get help from them, I never got it,” Alam said.

He describes police response as “sometimes half an hour, sometimes never.”

“Last time, they said the police are too busy,” Alam added.

Still from surveillance video shows a thief allegedly stealing a computer from MZ Computer Systems. (Submitted by: Masood Alam)

The business owner is hardly alone. More and more Winnipeggers find themselves “less satisfied” overall with police, according to a new survey conducted by the city.

Based on 600 responses, 54 per cent of respondents felt the quality of the Winnipeg Police Service was good or excellent. That’s the lowest proportion to date.

The survey found a quick response is what people care about most. But that’s where police scored lowest – only 39 per cent responded “good” or “excellent.”

The issue most Winnipeggers are concerned about – police response time – is one of the areas where police are falling far behind. (Courtesy: City of Winnipeg)

CityNews requested an interview with Winnipeg police Chief Danny Smyth about the survey but did not immediately hear back.

Alam says he’s not the only one who claims WPS are slow to respond, saying he feels criminals have free rein.

“The criminals know it,” he said. “That you’re not going to get a response from them quickly, that’s why they’re like: ‘oh go, call the police.’ Sometimes they’re stealing right in front of me and I can’t do anything.”

Alam says he’s selling his shop due to safety concerns.

Owner of MZ Computer Systems, Masood Alam, has called police several times in recent years due to crime at his shop, but says he’s never received help in time. Now, he’s selling due to safety concerns. (CityNews)

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