Air Canada affected by Rogers outage as customers try to get through to airline

It appears travel delays, flight cancellations, lost luggage, and communicating with Air Canada was among some worries for travellers after the airline was impacted by the Rogers outage, just like Canadian customers across the country on Friday.

The airline said online it’s experiencing technical issues with its telephone service provider — this in response to a passenger saying they couldn’t get through about their lost luggage and asked for help.

Other Twitter users have been taking to social media to say they haven’t been able to get through to the airline when they have questions about luggage and flights, to name a few.

Air Canada announced at the end of June it was, what it called, making “meaningful reductions” by taking almost 80 round trips off of its schedule a day.

The airline sector saw problems escalate last month, even despite the federal government adding security and customs officers, and pausing random COVID testing, which did cause bottlenecks for international arrivals.


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