On-Request transit service coming to Winnipeg

WINNIPEG (CityNews) – Winnipeg Transit will be launching an On-Request pilot project.

The new service will allow passengers to book rides with the Winnipeg Transit On-Request mobile app.

“I’m pleased to see the On-Request Transit service pilot project being implemented so quickly after the 2021 Balanced Budget Update,” said Mayor Brian Bowman in a statement. “Across our country, all transit services grapple with how to supply the most accurate service to meet the unpredictable changes in demand. This pilot project will use innovative software to address those unpredictable changes in demand in a way that has seen success in cities across Canada.”

The service will use trip-planning software and GPS technology to plan bus routes in real-time as well as respond immediately to passengers’ trip requests.

During the pilot, the service will be available for passengers in three zones, which are currently serviced using “dial-a-ride-transit” (DART).

Winnipeg Transit says there are three easy ways to book a ride:

  1. Download the Winnipeg Transit On-Request app, set up your account and book your trip. The app is expected to be available in the Apple and Google Play app stores, in both French and English, on August 6, 2021.
  2. Book online using a web browser
  3. Call 311 and a customer service representative will help you create an account and book your ride.


Bookings are required before using the On-Request service to ensure there is enough room for everyone. After requesting a trip, passengers will receive step-by-step directions through the app.

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